Delivery 

We despatch our products by Royal Mail or UK Courier, to ensure that items are handled carefully. We aim to process your order as swiftly and efficiently as possible. We currently deliver to the UK, however for international orders please contact us for further information. Orders are usually despatched within 1-4 working days however please allow 14 working days for delivery.

Postage

Postage & packing will be charged at £4.95 on all orders under £30, all orders over this amount will be sent free of charge.

Payment Options

We accept all major credit and debit cards (no minimum) and use secure payment systems, SECPAY and PAYPAL. Please visit www.secpay.com or www.paypal.co.uk for further information regarding payment and credit card security.

Orders

Orders can be made by phone, fax, and email or via the internet.

Order Confirmations

Upon submitting an order using our automated shopping basket system, with payment made through the secure payment gateway servers, you will receive two e-mails. An 'Order Confirmation' from us and a 'Transaction Authorised' receipt from the payment gateway.

Invoices

Will be sent when goods are paid for in full.

Prices

The prices on the website are subject to change. The price shown on the website at the time you complete your order is the price you will be charged. The prices on the website include VAT where applicable and does not include postage and packing charges. Please see Postage section for further details.

Out of Stock

We make every effort to ensure that all featured products are currently in stock. Should an item that you order be out of stock, where possible we will contact you with the expected despatch date. You will have the option to continue with the order, remove the item from your order and be refunded or to choose a suitable replacement. You will be charged or refunded any difference in price.

Returns

Before sending back any returns please contact us for an authorisation code.  We will also need the reason for return, the order number, your contact details and whether you prefer a refund or exchange.  When returning the goods you need to include the authorisation code as without this number there will be a delay on the exchange or refund.  In the rare event of faulty or damaged goods being received please email us immediately. We will either replace or refund the damaged or faulty goods and reimburse any postage incurred in returning them.  We are confident that all products featured on our web site are of the highest quality. If any of our products are unsuitable you are able to exchange or refund within 30 days of receipt of the items. Items are returned at your own expense and must be in their original condition and packaging.We do not exchange or refund the following items due to hygiene reasons unless they are faulty or have not been removed from original packaging:

• Wigs
• Tights
• Teeth
• Facial Hair
• Costumes that include underwear

This does not affect your statutory rights.

Cancellations

You have the right to cancel your order within 7 days after the day of receiving the goods. Please cancel by either letter or email within that time scale. If your order has already been sent please return the goods with their original packaging within 14 days and obtain proof of postage. Items are returned at your expense. You will receive your refund within 30 days of the cancellation notice. Please see these additional notes regarding returns:

• We require you to take care of our goods whilst they are in your possession. Any item you return to us must be received back in its original condition with original packaging. All returned items must be without damage or use and in a resalable condition. Please return all original packaging with the goods as we cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages to allow you to try them on). All items will be inspected on their return. We do not manufacture these products, so the entire product and packaging must be returned in the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

• When you return the goods you or your carriers are responsible until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if the goods are valuable.

• Outbound shipping, packing and insurance cannot be refunded.

•  Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you; otherwise they will be destroyed within 91 calendar days from their receipt back to us.
• We are unable to replace or exchange an item until the original is returned to XEUK.     

Damaged Packaging

Every package is despatched in excellent condition so we do not accept responsibility for goods damaged in transit. If the packaging of your parcel is compromised then immediately contact your local post office.(Take a photograph of the damaged parcel before opening it) You will need your box or envelope as evidence as well as the damaged goods. Please contact us for further advice regarding damaged goods.

Customer Service

If you have a complaint, please contact us immediately. All complaints will be acknowledged within 3 working days. Any complaint will be dealt with fairly, effectively and confidentially. These terms and conditions do not affect your consumer's statutory rights. To ensure a speedy resolution please include as much detail as possible.You can email us at customerservice@itstimetoparty.co.uk

Customer Services

It’s Time to Party with XE UK

The Old Co-op Buildings

Fifth Street

Horden

Co. Durham

SR8 4BU

Law

These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.  

Usage of this website

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern XEUK’s and It’s Time to Party relationship with you in relation to this website. The term “XEUK”, “It’s Time to Party” or “us” or “we” refers to the owner of the website whose postal address is It’s Time to Party with XEUK, The Old Co-op Buildings, Fifth Street, Horden, County Durham, SR8 4BU. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without XEUK’s or It’s Time to Party’s prior written consent.

•  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

•  In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
• Every effort is made to keep the website up and running smoothly. However, “XEUK” and “It’s Time to Party” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Data Protection

Our customer and information database remains confidential within our company and will not be passed on to any third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Should you wish to contact us regarding our Privacy Policy please do so. 

Privacy policy

 

This privacy policy sets out how “XEUK” and “It’s Time to Party” uses and protects any information that you give “XEUK” and “It’s Time to Party” when you use this website.“XEUK” and “It’s Time to Party” are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

“XEUK” and “It’s Time to Party” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10^th July 2007.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
•  We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided unless you have opted out.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail unless you have opted out.
•  We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@itstimetoparty.co.uk  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to It’s Time to Party with XEUK, The Old Co-op Building, Fifth Street, Horden, Co Durham, SR8 4BU.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

Copyright notice

 

This website and its content is copyright of “XEUK” - © “XEUK” 2007. All rights reserved.Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.