What are the rules and how do you manage on VAT?

All the prices in the store are shown inclusive where applicable at the prevailing rates. We sell in UK Pounds Sterling (£) although different payment currency options are available.

What if the product if faulty?

Should a product be faulty, you should let us know immediately as we will happily refund or exchange.

What happens if the product I buy does not fit?

We make best practice to give correct sizing information by individual product at time of purchase to negate the requirement for return or exchange. Indeed, the majority of costumes are manufactured with elasticated waistbands by example, so that they fit a broad as possible population. Nonetheless, sometimes you may not feel comfortable in a size ordered and in such, we are more than happy for you to return the product either for exchange or refund. A small additional postage fee may apply.

Can I cancel an order if it is no longer required?

Yes. If the product has not been shipped, simply telephone us in the first instance and then send a confirmation email. We will cancel the order (or part thereof) with no charge to you with all moneys being refunded in full. If however the goods have left the warehouse, then you may still cancel the order up to 7 calendar days from receipt of goods. So long as they are returned (at your own cost) and we are informed within 7 days, we will happily refund the cost of the goods, excluding shipping.